Need a same-day or emergency drop-off? See 24/7 Emergency Service →
Mon – Sat: 7:00 AM – 7:00 PM  |  20 Burling Ln, New Rochelle, NY 10801 contact@newrochelleportapotty.com Call (914) 430-6899

24/7 Emergency Portable Toilet & Sanitation Service

Overflowing tank, damaged unit, storm cleanup, or a last-minute permit demanding more facilities than you have — call now and talk to a real dispatcher, day or night.

When to Call the Emergency Line

We Treat These as Same-Day Priority

Overflowing or Damaged Unit

A tank filled faster than expected, or a unit was damaged and needs an immediate swap.

Last-Minute Permit Requirement

An inspector or event permit is requiring more units or an ADA unit you don't currently have on site.

Storm or Weather Disruption

Weather has knocked over or displaced a unit, or flooding requires additional temporary sanitation.

Septic or Holding Tank Backup

A residential or commercial tank has backed up and needs urgent pump-out to avoid property damage.

How Emergency Dispatch Works

From Your Call to a Truck on the Way

Emergency calls skip the standard scheduling queue. When you call our line, a dispatcher will ask for your address, what's happened, and whether the issue affects safety, an inspection, or an active event — then route the nearest available truck.

  • Real person answers — no automated queue for emergency calls
  • Nearest available truck dispatched based on your location
  • Backup units held in reserve for event-day and storm situations
  • Follow-up confirmation once the swap or service is complete
Portable toilets ready for rapid emergency delivery on a truck route
Response Expectations

What "Same-Day" Actually Means

Response time depends on when you call, current route load, and your location within our Westchester service area — but emergency calls are always prioritized ahead of standard scheduled deliveries.

1st
Priority in Daily Route Queue
7
Days a Week Emergency Coverage
20mi
Approx. Service Radius from New Rochelle
Real
Person Answers, Not a Bot
FAQ

Emergency Service Questions

Our office operates Monday-Saturday, 7 AM-7 PM for standard scheduling, and our emergency line is monitored beyond those hours for urgent situations — call and describe your situation, and we'll route it appropriately.

Emergency and rush same-day requests can carry a priority-dispatch fee depending on timing and distance. We'll always tell you the cost before dispatching a truck — no surprise charges after the fact.

Yes, this is one of the most common emergency calls we get — a unit issue or unexpected guest count on event day. Call immediately and we'll do everything possible to get a unit or swap on-site before your event starts.

Your site address, a brief description of the issue, and whether it's affecting an active inspection or event will help our dispatcher route the right truck fastest.

Have an Urgent Sanitation Issue Right Now?

Don't wait — call our emergency line and we'll get a truck moving.

Call (914) 430-6899 Request a Free Quote
Call (914) 430-6899 Get Quote